Tag Archives: Customer

I’ve taken a big bite of the Apple – have you?

Posted on April 1, 2014 by Marcomm Musings

Little Android robot, forgive me. I’ve fallen prey to the forbidden fruit: the Apple iPhone. I know Androids have the largest share of the smartphone market: Just ‘Google’ 2014 statistics on Android versus Apple. And truth be told, I loved the … Continue reading →

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What has happened to customer service?

Posted on January 29, 2013 by Marcomm Musings

I recognize my personal experiences are anecdotal, and can’t be used to make sweeping statements about the way things are for all. But darn it, to borrow a quote from one of my favorite movies, “I’m mad as hell and … Continue reading →

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What happens when sales people don’t care about the bottom line?

Posted on July 6, 2012 by Marcomm Musings

Macy’s made more than $1.2 million in profits in 2011. How much more might it have  made, if its sales people were better trained? The question is prompted by this true story, which   involves Macy’s, sales staff training, and … Continue reading →

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Considering bathroom fixture reglazing?

Posted on May 25, 2012 by Marcomm Musings

I had the bathtub reglazing I was considering, completed last week (see previous post). The tub does look better but it’s not perfect because reglazing in-place is an imperfect process. There is no foolproof way to make the room a … Continue reading →

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Chapter 3, Home Improvements: Electric work

Posted on May 9, 2012 by Marcomm Musings

Over the last 3 weeks I’ve had three estimators over to quote the installation of added bathroom outlets. All are licensed electricians, all quoted a competitive price and spoke authoritatively about the job’s technical/code requirements, and all are highly rated … Continue reading →

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Chapter 2, Home Improvements: One vendor withdraws

Posted on May 1, 2012 by Marcomm Musings

Update: I think I insulted one of the potential contractors for my fixture reglazing project. (This is a contractor I found on my own, who only has one posted review on Angie’s List, from 2009.) He withdrew his bid after I … Continue reading →

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Chapter 1, Home Improvements: Who can you trust?

Posted on April 29, 2012 by Marcomm Musings

When you need a specialty contractor and have no knowledge of best practices, or personal recommendations, how do you decide who to use – especially when the local contractors you find are proposing very different “best” processes? After reviewing two … Continue reading →

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Is customer service an oxymoron?

Posted on April 10, 2012 by Marcomm Musings

I don’t believe consumers expect perfection from every company, every good, and every service (though that would be nice). What we do expect is prompt and courteous resolution of problems that arise. Here are a few kudos where due in … Continue reading →

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Are you a thrift shop addict?

Posted on February 27, 2012 by Marcomm Musings

It started innocently enough. As a project leader for my local “Hands On” group, I took a project at a local thrift shop that benefits a domestic abuse shelter. Five years later I still volunteer there, at least one a … Continue reading →

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How did we live without cell phones?

Posted on February 19, 2012 by Marcomm Musings

On the rare occasion I leave my cell phone at home (usually on its charger), I feel uneasy, disconnected, isolated. What if my mom, spouse, son, sibling, good friend or employer has an emergency and can’t reach me? What if … Continue reading →

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