Tag Archives: Social Media

What has happened to customer service?

I recognize my personal experiences are anecdotal, and can’t be used to make sweeping statements about the way things are for all. But darn it, to borrow a quote from one of my favorite movies, “I’m mad as hell and … Continue reading

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Are we ever really alone?

I’ve been stuck at home for more than a month, recovering from a major surgery. Pain medications and limited (but improving) range of motion, preclude my driving. While long-time friends visit and call, I spend most days alone… but only … Continue reading

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Is customer service an oxymoron?

I don’t believe consumers expect perfection from every company, every good, and every service (though that would be nice). What we do expect is prompt and courteous resolution of problems that arise. Here are a few kudos where due in … Continue reading

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March Madness: Building community

I am not a sports fanatic but March Madness is one of those events that brings out the fan in everyone. We’ve all got a team – from our hometown, a school we attended, somewhere we once lived, or maybe … Continue reading

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Breaking up is hard to do

Is it just me? Lately I’ve been having a hard time concurrently living my real and virtual lives. I don’t have that many online personas, but keeping all those identities in play is sometimes overwhelming. Between Facebook, LinkedIn, Twitter, other … Continue reading

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Does your company have a social media policy for its employees?

The term social media encompasses a wide range of sites (including Twitter, Facebook, Blogspot, and this one) that allow companies and individuals the opportunity to express themselves in a way that can extend their reach across the globe. An increasing number … Continue reading

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Are you a Gleek?

Now that the season’s over I must confess to my addiction. I’m a Gleek – a diehard fan of the High School Musical-inspired “Glee.” This Fox TV show speaks to my love of show tunes and synchronized dance. I am … Continue reading

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Are your circuits overloaded?

Sorry: I cannot “like” you, follow your blog or Twitter posts, or subscribe to your RSS feed. I carve an hour or more out of each day for reading but I most likely won’t get to that great article you’ve shared, even … Continue reading

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Are you checking in?

Foursquare and Facebook Places are two of many social media applications that allow you to announce your current location to businesses, friends, and/or the world. While some recent articles including this one, suggest that the popularity of checking in is … Continue reading

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Business use of social media: Zuckerberg meets Grunig

Who doesn’t know the name Mark Zuckerberg? He’s the young techie genius who created Facebook, the social media site that enables 24/7 connections.  Facebook may be the best known example of social media today. It and other social sites let me connect with friends old and new, … Continue reading

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