Monthly Archives: April 2012

Chapter 1, Home Improvements: Who can you trust?

When you need a specialty contractor and have no knowledge of best practices, or personal recommendations, how do you decide who to use – especially when the local contractors you find are proposing very different “best” processes? After reviewing two … Continue reading

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The Mom Tweet heard ’round the world

Whatever their political viewpoint every mom in America had to laugh at Hilary Rosen’s comment that Ann Romney, “never worked a day in her life.” Taking care of five children has to be A LOT of work, even if you … Continue reading

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Is customer service an oxymoron?

I don’t believe consumers expect perfection from every company, every good, and every service (though that would be nice). What we do expect is prompt and courteous resolution of problems that arise. Here are a few kudos where due in … Continue reading

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My dad’s Easter corsages

A lot of things have changed since I was young but some things will always be the same. The latter include my memories of being a grade school student at St. Francis de Sales Parish School in Detroit, Michigan. We’d … Continue reading

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