Tag Archives: Culture

Where will your body go?

Some people do extensive planning for what comes after death. Others leave those details to their heirs, if they’re lucky enough to have them. My mother wanted to be buried with my dad at Arlington National Cemetery. At age 95, … Continue reading

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What has happened to customer service?

I recognize my personal experiences are anecdotal, and can’t be used to make sweeping statements about the way things are for all. But darn it, to borrow a quote from one of my favorite movies, “I’m mad as hell and … Continue reading

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Chapter 3, Home Improvements: Electric work

Over the last 3 weeks I’ve had three estimators over to quote the installation of added bathroom outlets. All are licensed electricians, all quoted a competitive price and spoke authoritatively about the job’s technical/code requirements, and all are highly rated … Continue reading

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The Mom Tweet heard ’round the world

Whatever their political viewpoint every mom in America had to laugh at Hilary Rosen’s comment that Ann Romney, “never worked a day in her life.” Taking care of five children has to be A LOT of work, even if you … Continue reading

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Is customer service an oxymoron?

I don’t believe consumers expect perfection from every company, every good, and every service (though that would be nice). What we do expect is prompt and courteous resolution of problems that arise. Here are a few kudos where due in … Continue reading

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March Madness: Building community

I am not a sports fanatic but March Madness is one of those events that brings out the fan in everyone. We’ve all got a team – from our hometown, a school we attended, somewhere we once lived, or maybe … Continue reading

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How did we live without cell phones?

On the rare occasion I leave my cell phone at home (usually on its charger), I feel uneasy, disconnected, isolated. What if my mom, spouse, son, sibling, good friend or employer has an emergency and can’t reach me? What if … Continue reading

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Zappos’ founder: It’s all about the culture

Zappos’ founder Tony Hsieh was in Tampa on Monday to speak to American Marketing Association members. The AMA said it was the chapter’s largest turnout ever. I love shopping on Zappos’ website. Now I understand why. It’s not just the … Continue reading

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