Tag Archives: Websites

No good deed goes unpunished: Ask McDonald’s

You have to feel a bit sorry for McDonald’s. The company collaborated with Visa to create a website to help low-income workers learn budgeting skills. The initiative — clearly good intentioned — was met with scorn and derision because, its critics say, … Continue reading

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What has happened to customer service?

I recognize my personal experiences are anecdotal, and can’t be used to make sweeping statements about the way things are for all. But darn it, to borrow a quote from one of my favorite movies, “I’m mad as hell and … Continue reading

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Retailers: Don’t ignore this year’s holiday “gift tae gie us”

The best advice I have this year for retailers is this: Forget for a moment about discounts and promotions, go to your stores anonymously, and see how your customers are being treated. If my anecdotal experience counts, it won’t be pretty. … Continue reading

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Are your circuits overloaded?

Sorry: I cannot “like” you, follow your blog or Twitter posts, or subscribe to your RSS feed. I carve an hour or more out of each day for reading but I most likely won’t get to that great article you’ve shared, even … Continue reading

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We lust for the latest and greatest

New technologies: They’re attractive, compelling, desirable. The 21st century’s Siren Song. (The danger here is primarily to your budget.) From the newest i-products and across the spectrum, it’s hard to resist the urge to splurge, to be in with the … Continue reading

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Who is your favorite communications expert?

There are many recognized thought-leaders in the field of public relations. I just sent a friend whose small company may be facing a crisis issue – I define that as a situation that has the potential to bring unexpected, unwanted, and potentially negative attention to … Continue reading

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