Tag Archives: Customer service

What has happened to customer service?

I recognize my personal experiences are anecdotal, and can’t be used to make sweeping statements about the way things are for all. But darn it, to borrow a quote from one of my favorite movies, “I’m mad as hell and … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

What happens when sales people don’t care about the bottom line?

Macy’s made more than $1.2 million in profits in 2011. How much more might it have  made, if its sales people were better trained? The question is prompted by this true story, which   involves Macy’s, sales staff training, and … Continue reading

Posted in Uncategorized | Tagged , , , , , | Leave a comment

Chapter 3, Home Improvements: Electric work

Over the last 3 weeks I’ve had three estimators over to quote the installation of added bathroom outlets. All are licensed electricians, all quoted a competitive price and spoke authoritatively about the job’s technical/code requirements, and all are highly rated … Continue reading

Posted in Uncategorized | Tagged , , , | Leave a comment

Is customer service an oxymoron?

I don’t believe consumers expect perfection from every company, every good, and every service (though that would be nice). What we do expect is prompt and courteous resolution of problems that arise. Here are a few kudos where due in … Continue reading

Posted in Uncategorized | Tagged , , , , , , , , , , , | Leave a comment

It’s Saturday morning at the Y

The Y, my YMCA, understands  customer service. Friendly and knowledgable staff, clean and well maintained facilities, convenient hours. Contrast that with my physician, who kept me waiting two hours, earlier this week, for an appointment. Which will I recommend? Return … Continue reading

Posted in Uncategorized | Tagged | Leave a comment