Monthly Archives: June 2011

Wow, there’s an app for that?

The Harvard Business Review blog website has a post today on How App Management Can Give You an Edge at Work. Definitely worth a read as we continue to seek ways to be more effective and more productive! Do you … Continue reading

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Do satisfied employees increase customer satisfaction?

A new study from the University of Missouri  suggests that CEOs who pay attention to employees’ job satisfaction will boost both customer satisfaction and repeat business. Christopher Groening, assistant professor of marketing, said his study shows that, in fact, “The link between … Continue reading

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What’s your ROI for internal communications?

I’ve been following a lively discussion within a LinkedIn group [Melcrum’s Communicators’ Network] about if or how you can measure the return on a company’s investment in internal communications. Several posters point out that if you are communicating about manufacturing processes and procedures, it’s … Continue reading

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