Tag Archives: Facebook

What has happened to customer service?

I recognize my personal experiences are anecdotal, and can’t be used to make sweeping statements about the way things are for all. But darn it, to borrow a quote from one of my favorite movies, “I’m mad as hell and … Continue reading

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In appreciation of the kindness of strangers

Our little lab, Millie, hates the sound of a vacuum (among other noises) so last week, I leashed her on the porch with her bed, toys, and water bowl while I cleaned. I’d done it before but this time, I … Continue reading

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Are your circuits overloaded?

Sorry: I cannot “like” you, follow your blog or Twitter posts, or subscribe to your RSS feed. I carve an hour or more out of each day for reading but I most likely won’t get to that great article you’ve shared, even … Continue reading

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Business use of social media: Zuckerberg meets Grunig

Who doesn’t know the name Mark Zuckerberg? He’s the young techie genius who created Facebook, the social media site that enables 24/7 connections.  Facebook may be the best known example of social media today. It and other social sites let me connect with friends old and new, … Continue reading

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Being “likable” online

I participated in a webinar today. The presenter was Dave Kerpen, CEO of Likeable, a social media and word of mouth marketing firm. The American Marketing Association, which sponsored the webinar, identifies Kerpen as “one of the leading experts on social … Continue reading

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