Tag Archives: Shopping

What has happened to customer service?

I recognize my personal experiences are anecdotal, and can’t be used to make sweeping statements about the way things are for all. But darn it, to borrow a quote from one of my favorite movies, “I’m mad as hell and … Continue reading

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Do you reduce, reuse, recycle?

Reduce, reuse, and recycle is advice that’s usually associated with trash, but it also applies to treasures – the treasures you can find in thrift and consignment shops, and online auctions. I volunteer frequently in a local thrift shop and … Continue reading

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Are you a thrift shop addict?

It started innocently enough. As a project leader for my local “Hands On” group, I took a project at a local thrift shop that benefits a domestic abuse shelter. Five years later I still volunteer there, at least one a … Continue reading

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Retailers: Don’t ignore this year’s holiday “gift tae gie us”

The best advice I have this year for retailers is this: Forget for a moment about discounts and promotions, go to your stores anonymously, and see how your customers are being treated. If my anecdotal experience counts, it won’t be pretty. … Continue reading

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Holiday guilt: Is it on your list?

I work and volunteer. I’m a daughter, wife, and mom. Every year around mid-November, I plan the perfect holiday everything, knowing most of it won’t happen. The perfect tree. The dozen different kinds of homemade holiday cookies. Gifts that everyone … Continue reading

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What really matters?

A few years ago, a special section in TIME suggested that we as consumers will carry the memory and habits of this lingering recession into our future, that this economy may have permanently changed the way we spend. We may still … Continue reading

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Random observations on 2010 holiday shopping

Today we can shop anytime from virtually anywhere. Customers may never speak directly to us or even see what they’re buying until it’s delivered. We used to use newspaper ads to comparison shop before we headed to the mall or a big … Continue reading

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What’s your favorite store (and why)?

It’s the shopping season and that got me to thinking about what makes a store a favorite store. All other factors being relatively equal, why do you buy that blazer at Macy’s instead of Dillard’s, or at Saks instead of … Continue reading

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